ProductionPython

Insurance Voice AI

Orchestrator routing live inbound callers to 4 specialist agents (health, car, travel, bike). Handles 10% of live inbound calls at sub-800 ms average latency.

About

A SIP bridge (PJSIP/PJSUA2) connects the client's on-premise 3CX phone system to the voice stack, first the OpenAI Realtime API and later ElevenLabs Conversational AI. An orchestrator agent qualifies each caller and hands off to a specialist for their insurance line, using asynchronous tool calls to keep multi-step workflows under 800 ms on average, with under 10% of calls handed to a human. Agents are evaluated with Cekura voice QA and LLM-as-judge scoring, and production calls are monitored through Axiom. Client work, so no public code.

Topics

voice-aielevenlabsopenai-realtimesippjsip3cxmulti-agentllm-evaluation

Tech Stack

Voice AIMulti-AgentLLMReal-time